Learn all about digital marketing, we have built this glossary to help you understand everything to thrive in online marketing and promoting your website or business.
What is Drip Campaign
A drip campaign is a communication strategy that sends, or 'drips,' a pre-written set of messages to customers or prospects over time. These messages often take the form of email marketing, although they can also involve other delivery channels like SMS or social media. They're designed to nurture leads, keep existing customers engaged, or both.
Drip campaigns are automated, meaning they are triggered by a specific timeline or user action, like signing up for a newsletter or making a purchase. The messages can be personalized based on factors like the recipient's behavior, demographics, or specific 'tag' they've been assigned in the marketer's database.
The term 'drip' comes from the concept of drip irrigation, where small amounts of water are continuously fed to plants over long periods. It signifies the slow, steady release of information to prospects or customers rather than overwhelming them with messages all at once.
Drip Campaign's Role in Digital Marketing
It may be simpler to consider a drip campaign simply as an important tool in digital marketing. They allow businesses to maintain a presence in their prospects' lives, providing value regularly without taking up too much attention. They help to build and maintain relationships over time, maximizing the chances that a prospect will convert into a full-fledged customer.
Drip campaigns are particularly useful in the realm of email marketing. Sharing valuable content regularly with subscribers helps keep a brand fresh in the prospects' minds without bombarding them with spam. Eventually, this can lead to higher conversion rates and increased brand loyalty.
Finally, aside from maintaining relationships with prospects, drip campaigns also play an important role in customer retention. By continuously providing value to existing customers, businesses increase the likelihood of repeat purchases, positive reviews, and referrals.
Drip Campaign Examples
An example of a drip campaign is a series of emails sent to new subscribers of a newsletter. These emails can introduce the business, provide valuable content, and gently suggest making a purchase. Over time, this campaign can convert a prospect into a customer.
Another example could directly tie to purchasing habits. If a customer makes a specific purchase, a personalized series of emails might follow that provide usage tips, recommend related products, or ask for reviews. These emails nurture the customer relationship after the purchase and potentially stimulate future purchases.
Similarly, if a customer abandons their online shopping cart, an effective drip campaign would kick in. The first email could remind them about their abandoned cart, the second offer a discount or incentive to continue, and the third possibly ask for feedback as to why they didn't complete the transaction. This keeps the line of communication open and increases the chances of closing the sale.